Remove Your Data

1. Overview

SALON LADIES AND SPA BOOKLY L.L.C., trading as “Bookly”, provides a platform through which customers can discover and book beauty, personal-care, salon, and wellness services and through which service providers can manage their listings and appointments.

This page explains how you can request removal of your account and personal information from the Bookly platform.

A deletion request may relate to a customer account, service-provider account, or other personal information associated with your use of Bookly.

2. How to request deletion

To request deletion of your Bookly account and personal information, send an email from the email address associated with your Bookly account.

Where an account-deletion option is available inside the Bookly app, you may also submit the request through the relevant account or privacy settings.

3. Information required

Please include the following information so that we can identify the correct account and verify your request:

• Your full name.
• The email address registered with Bookly.
• The mobile number registered with Bookly, if applicable.
• Whether you use Bookly as a customer or service provider.
• A clear statement requesting account and data deletion.

We may request additional information where reasonably necessary to confirm your identity, protect your account, or prevent an unauthorised deletion request.

4. Information we delete

Subject to verification and applicable legal requirements, deletion may include:

• Your Bookly account and login access.
• Your profile information and profile image.
• Your contact details associated with the account.
• Your saved preferences and account settings.
• Your booking history where it is not required to be retained.
• Your reviews, ratings, uploaded content, and support messages.
• Provider profile information, service listings, staff information, availability, and associated account content.
• Device identifiers, notification tokens, and other account-linked technical information where deletion is appropriate.

Some information may be anonymised or de-identified instead of being deleted where it can no longer reasonably identify you.

5. Information we may retain

Certain information may need to be retained after an account is deleted where retention is reasonably necessary for:

• Compliance with UAE laws and regulatory obligations.
• Accounting, tax, invoice, and transaction record requirements.
• Processing or documenting payments, refunds, and payouts.
• Preventing fraud, misuse, or unauthorised activity.
• Resolving complaints, claims, disputes, or legal proceedings.
• Enforcing agreements and protecting legal rights.
• Maintaining security and audit records.

Information retained for these purposes will not be used for ordinary marketing or unrelated commercial purposes and will be removed or anonymised when it is no longer lawfully required.

6. Processing your request

1. 1 Request received We receive your request at info@booklyae.com or through an available in-app deletion option.
2. 2 Identity verification We verify that the request was submitted by the account owner or an authorised representative.
3. 3 Account review We review active bookings, outstanding payments, refunds, disputes, provider obligations, and legally required records.
4. 4 Deletion completed We delete or anonymise eligible account information and send you a confirmation.

We aim to process verified requests within 30 days. Additional time may be necessary where a request is complex, relates to an active dispute, or requires records to be retained under applicable law.

7. What happens after deletion

After account deletion:

• You will no longer be able to sign in to the deleted account.
• Active or future bookings may be cancelled or may need to be resolved before deletion.
• Customers may lose access to booking history, saved providers, reviews, and account preferences.
• Providers may lose access to listings, calendars, customer appointments, staff information, and business-management features.
• Deleted information may not be recoverable if you create another Bookly account later.

Deleting the Bookly app from your device does not automatically delete your Bookly account or personal information. You must submit a deletion request using the process described on this page.

8. Contact us